Policies

Here is where you can find all the small print

Shipping

Manufacturing, printing, handling, and shipping is handled by our production partner. Each product in our catalog is made-on-demand, which means once you place an order, it is relayed to our partner and they start working to get it to you. It takes time for them to create and send out the product, but making each order on-demand allows us to avoid overproduction. This way we get to take care of you and the planet we all share. Most orders can expect a 2-5 day production time. Shipping is handled by various carriers, but in most cases takes 3-5 additional business days. If you have any questions or concerns, please email us at support@seakiss.shop.

Sustainability

Sustainability is important to Sea Kiss. It’s no secret that the apparel industry has a sustainability problem. Big apparel conglomerates stockpile thousands of new items every week, adding to the growing problem of overproduction. To paint the picture, a shocking 21% of produced textiles are estimated to remain unsold. Needless to say, the end-of-life journey for the leftover stock is most often unknown.

As Sea Kiss works with on-demand suppliers, we only produce items when we get an order, avoiding textile waste from overproduction. Our printing partner’s high-quality printing tech creates almost no wastewater and uses less energy than standard industry printers. The inks used for printing are Oeko-Tex™ certified, vegan, water-based, and free of harmful chemicals. Embroidery products feature 100% recycled polyester threads. These threads are also Oeko-Tex™ certified, meaning they’re safe for both adult and children’s clothing.

Returns

Please contact us at support@seakiss.shop with any issues or to initiate a return within 25 days of receiving your order. For packages lost in transit, all claims must be submitted no later than 25 days after the estimated delivery date. Return requests received later than 25 days from order receipt will not be able to be processed. Please provide your order number in any correspondence.

Misprinted/damaged/defective/incorrect items will be replaced or refunded at no cost to you. Returns for wrong size, fit, color, style or other customer preference reasons can be returned at customer expense, and the item will be refunded in full to your original payment method within 14 days of receipt, provided the item is in satisfactory, unworn, clean, and undamaged condition as determined by Sea Kiss, LLC. If you wish to exchange for a different size, color, or equally priced item, we can process an exchange for you, which will be ordered after we receive your returned item(s).

We will make our best attempt to process cancellation requests with the supplier if received immediately after purchase, but cannot guarantee success. Please ensure your order has the correct shipping address, but if you need to make a correction, please email us as soon as possible after ordering so we can correct the address before your order ships.

This policy applies to product sales only. For policies related to services, please see Sea Kiss Spirit.

Privacy

Please see our Privacy Policy here.

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